Partner integration
Every device, contract and ticket, one question away
Dezkom keeps your fleet running: devices, counters, contracts, service tickets, spare parts. Integral turns all of it into a conversation — ask questions, automate the routine, and give your customers answers without a phone call.
If you run a service fleet, you know these
“Which machine keeps breaking down?”
The answer is in the ticket history — spread over months of entries nobody has time to reread. So the call gets made on gut feeling.
Customers call for things they could look up
The status of a repair, a counter reading, what was serviced and when. Simple questions that turn into phone calls, interrupted technicians and a customer who still waits.
The monthly overview is assembled by hand
Counters, part consumption and contract data are all in the system — but the report your management reads is retyped into a spreadsheet, every month.
Service knowledge is locked in the tool
Device history, part changes and past fixes are all recorded. Finding them takes the one person who knows exactly where to click.
Ask Dezkom anything, in plain language
Integral’s Dezkom connector gives the assistant read (and, if you allow it, write) access to devices, customers, contracts, maintenance and service tickets, and warehouse inventory.
Real records, not guesses
Answers come straight from Dezkom’s data — a device’s history, a contract’s terms, a ticket’s timeline — cited record by record.
One question instead of twenty lookups
“Which machine had the most parts changed this year?” used to mean opening every device one by one. Now it is a single question with a ranked answer.
Everyone acts as themselves
Each user connects their own Dezkom personal access token, so the assistant sees and does only what that person may. Reads and writes are enabled per capability group.
Questions it answers today
Which printers are offline right now?
Which machine had the most parts changed this year?
Open a high-priority service ticket for device SN 2CG04417.
And inside Dezkom: an assistant for your customers and your team
The integration runs both ways — Dezkom embeds Integral’s assistant directly in its customer portal and staff app.
Customers help themselves
In the customer portal, a verified customer asks about their own devices, tickets and counter readings — and only their own.
Staff get answers, with their permissions
The in-app assistant respects each employee’s Dezkom permissions: a technician and an administrator each get exactly the access they already have.
Honest when it cannot answer
Questions outside its scope are refused, not improvised — and can be escalated to your team by email.
Automate the service desk around it
Ticket triage that runs itself
Classify incoming requests and open the right service ticket in Dezkom automatically — with a draft you approve until you trust it to run alone.
Reports on a schedule
A weekly fleet review or a monthly counters summary in Excel, delivered to your inbox. Built once, in plain language.
Combined with everything else
Dezkom is one connector among many: mix it with email, Slack, Jira or your ERP in the same workflow.
Scoped, permission-aware, auditable
Per-user access tokens
No shared master key: every member connects their own Dezkom token and the assistant inherits exactly that person’s rights.
Data stays in Dezkom
Records are read from Dezkom on demand, when a question needs them — not copied into the platform.
Writes are opt-in and reviewed
Write access is off until an admin enables it per capability, and steps that change data go through a draft you approve.
About Dezkom
Dezkom is a ticketing and fleet management platform for device fleets: machines and their counters, SNMP telemetry, maintenance and service tickets, work orders, contracts and warehouse inventory — the system of record for teams that lease and service equipment.
See it on your own fleet
Already running Dezkom? The connector is ready today. Half an hour is enough to see the assistant answering on your own data.